Contact Us
We are here for you
Your order, your install, choosing your texture and length: our team replies to every message.
Reply within 24 hours, Monday to Friday
How can we help?
Where is my order?
Add your order number and we find it in seconds. Your tracking link is also in your account.
Track an order →Which wig for me?
Send us a photo of the look you want: we tell you the texture, length and density to choose.
Find your texture →Something is not right?
Returns within 14 days. Damaged piece: write within 48 hours with photos and we replace it at no cost.
Returns →Send us a message
Fill in the form: your email app opens with your message ready to send.
Quick answers
How long does delivery take?
Pieces are prepared within 1 to 3 business days, then delivered by DHL or FedEx in 3 to 6 business days.
Can I return my order?
Yes, within 14 days of delivery for unworn pieces with the lace uncut and the original packaging.
Where do you deliver?
We currently deliver to metropolitan France. More countries are coming soon.
When will I get my refund?
Within 5 business days of receiving and checking your return, to your original payment method.
Not sure yet?
Find your perfect match
Seven textures, lengths from 10 to 40 inches and three densities. Our guide helps you choose in a minute.
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