Order Status
Track your order
From our workshop to your door: follow every step, live.
All your orders in one place
Sign in to see every order, its progress and its tracking link. Checkout is faster too.
Sign inUse your shipping email
As soon as your order ships, you receive an email with your tracking link. Open it any time to follow your parcel.
Create an accountWhat each step means
- 01ConfirmedRight after payment
We receive your order and send you a confirmation email.
- 02Preparing1 to 3 business days
Your piece is checked by hand and packed with care.
- 03Shipped3 to 6 business days
DHL or FedEx express. Your tracking link is now active.
- 04DeliveredEnjoy
Your hair is at your door. Time to install.
Good to know
My tracking has not moved.
If your tracking has not moved for 3 business days, contact us with your order number and we will look into it right away.
I can't find my tracking email.
Check your spam or promotions folder. The email comes from AKNA as soon as your order ships. If you have an account, your tracking is also in My Account.
When will my Colour Edit piece ship?
Custom colour pieces are hand-coloured to order and dispatched within 25 business days, then delivered like any other order.
My piece arrived damaged.
Contact us within 48 hours of delivery with photos of the piece and the packaging. We will replace it at no cost.
Still need help?
Where is my order?
We answer every message within 24 hours, Monday to Friday. Include your order number if you have one.
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