Returns & Refunds
Changed your mind?
We make returns simple: 14 days to send back any unworn piece, with the lace uncut.
What you can return
- Returned within 14 days of delivery
- Unworn, hair unwashed and unstyled
- Lace uncut
- All original tags and packaging
What we can’t take back
- Worn hair
- Cut lace
- Custom colour pieces from The Colour Edit
For hygiene reasons, these pieces cannot be returned or exchanged.
How to return
- 01Contact usWithin 14 days
Send us your order number and the piece you want to return.
- 02Get your stepsReply within 24 hours
We send you the return address and everything you need.
- 03Ship it backTracked service
Return shipping is at your expense. We recommend a tracked service.
- 04Get refundedWithin 5 business days
Once checked, your refund goes to your original payment method.
Arrived damaged?
We replace it, at no cost
Contact us within 48 hours of delivery with photos of the piece and the packaging.
Good to know
Why can't worn hair be returned?
For hygiene reasons, worn hair, cut lace and custom colour pieces cannot be returned or exchanged. Try your piece on with the lace uncut before your install.
Who pays for return shipping?
Return shipping is at your expense, unless the piece arrived damaged or does not match your order.
When will I see my refund?
Once we receive and check your return, your refund is issued to your original payment method within 5 business days.
I received the wrong piece.
Contact us with your order number and a photo of what you received. When a piece does not match your order, return shipping is not at your expense.
Still need help?
Need to send it back?
We answer every message within 24 hours, Monday to Friday. Include your order number if you have one.
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