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Wigs, bundles, closures and frontals are prepared and checked within 1 to 3 business days, then delivered by DHL or FedEx in 3 to 6 business days. Most orders arrive within 4 to 9 business days.

We currently deliver to metropolitan France. More countries are coming soon: contact us if you live elsewhere.

Delivery costs are shown at checkout, before you pay.

You receive a tracking link by email as soon as your order ships. If you have an account, sign in to see all your orders and their tracking.

If your tracking has not moved for 3 business days, contact us with your order number and we will look into it right away.

Custom colour pieces are hand-coloured to order and dispatched within 25 business days.

Yes, within 14 days of delivery for unworn pieces, with the lace uncut, the hair unwashed and unstyled, and all original tags and packaging.

For hygiene reasons, worn hair, cut lace and custom colour pieces cannot be returned or exchanged.

Contact our team with your order number. We will reply within 24 hours with the return address and steps. Return shipping is at your expense unless the piece arrived damaged or does not match your order.

Once we receive and check your return, your refund is issued to your original payment method within 5 business days.

Contact us within 48 hours of delivery with photos of the piece and the packaging. We will replace it at no cost.

Hair collected from a single donor and never chemically processed. The cuticle stays intact, so it lasts years and can be coloured and heat styled like your own.

Essentials is our everyday raw hair, from 16 to 30 inches in 180%, 220% or 250% density. Signature is top raw Vietnamese hair, up to 40 inches, with the lace of your choice.

On an average height, 16 inches falls at the collarbones, 20 inches below the chest, 24 inches at the waist and 28 inches at the top of the thighs. Lengths are measured on straight hair: wavy and curly textures look 2 to 4 inches shorter once worn.

180% is light and natural, closest to your own hair. 220% is full and glamorous, our most popular choice. 250% gives maximum volume for a statement look.

A closure (4x4, 5x5, 6x6) covers the parting area and is the easiest to install. A frontal (13x4, 13x6) runs from ear to ear for a natural hairline and more styling freedom.

With the right care, an AKNA wig lasts 2 to 3 years, and bundles 3 years or more.

Every 7 to 10 wears, or as soon as product builds up. Use lukewarm water and a sulphate-free shampoo, work from top to bottom, then rinse with cool water.

Yes. Always use a heat protectant and keep your tools under 200°C (180°C for curly and wavy textures). Raw hair can be dyed and bleached: trust a professional colourist for anything lighter than a medium brown.

Between wears, keep it on a stand or in its satin bag, away from heat and sunlight. Sleep in a satin bonnet or on a silk pillowcase.

No, but with an account you see all your orders and their tracking in one place, and checkout is faster.

Use the reset link on the sign in page: we will email you a link to choose a new password.

Yes. Payment is handled by Shopify's secure checkout. The payment methods available to you are shown at checkout.