Privacy Policy

01Who is responsible

The data controller is [to complete: company name], [to complete: address]. For any question about your data: contact@aknaparis.com.

02Data we collect

• Identity and contact: name, email, phone, delivery and billing addresses.
• Orders: products bought, amounts, order history, exchanges with our team.
• Account: email and password (stored encrypted by Shopify).
• Payment: handled directly by our payment provider; AKNA never sees your full card number.
• Browsing: language chosen, contents of your bag, sign-in status (see our Cookie Policy).

03Why we use it

• To process, deliver and follow your orders, and handle returns (performance of the contract).
• To manage your account and answer your messages (performance of the contract).
• To send you news and offers, only if you agreed (consent, which you can withdraw at any time).
• To keep invoices and prevent fraud (legal obligation and legitimate interest).

04Who receives it

Only the people at AKNA who need it, and our service providers, acting on our instructions:

• Shopify: store, customer accounts, checkout and payment, AKNA list (newsletter) subscriptions;
• DHL and FedEx: delivery of your parcels;
• [to complete: website host];
• [to complete: email tool used for contact form messages, e.g. Resend, if enabled].

We never sell your data.

05Transfers outside the EU

Some providers, such as Shopify, may process data outside the European Union. These transfers are protected by an adequacy decision of the European Commission or by its standard contractual clauses.

06How long we keep it

• Customer data: for the duration of our relationship, then 3 years after your last order or contact.
• Invoices and accounting documents: 10 years, as required by law.
• Newsletter: until you unsubscribe.

07Your rights

You can access, correct or delete your data, limit or object to its use, ask for a copy in a portable format, withdraw your consent, and give instructions for what happens to it after your death.

Write to contact@aknaparis.com; we reply within one month. If you think your rights are not respected, you can file a complaint with the CNIL (www.cnil.fr).

08Security

The site uses an encrypted connection (HTTPS) and payment is handled by a certified provider. Access to your data is limited to those who need it.