Terms of Sale

01Scope

These terms of sale apply to every order placed on this website by a consumer. By placing an order, you confirm that you have read and accepted them. The version applicable is the one online on the day of your order.

02Seller

The products are sold by [to complete: company name], [to complete: legal form] with a share capital of [to complete: amount] €, registered under number [to complete: SIREN / RCS], whose registered office is at [to complete: address].

Email: contact@aknaparis.com. Phone: [to complete: phone number]. VAT number: [to complete: VAT number].

03Products

AKNA sells raw human hair: wigs, bundles, closures, frontals, extensions and accessories. The essential characteristics of each product (texture, length, density, lace) are shown on its product page.

Raw hair is a natural material: slight variations in colour, shine and wave pattern from one piece to another are normal and are not a defect. Photos are as faithful as possible but screens can show colours differently.

04Prices

Prices are shown in euros, all taxes included. Delivery costs are shown before you confirm your order. The price charged is the one displayed at the time of the order.

For deliveries outside the European Union, customs duties and import taxes may apply and are paid by the customer.

05Ordering

To order, add your products to your bag, check your bag, then complete your details and payment on our secure checkout. Before paying you can review and correct your order.

Your order is final once payment is accepted. You then receive a confirmation email summarising your order. We may refuse an order in case of a previous dispute with the customer or suspected fraud.

06Payment

Payment is made online, by card or by the other methods offered at checkout, through our payment provider Shopify. Your card details are never stored by AKNA. Your account is charged when the order is confirmed.

07Delivery

Wigs, bundles, closures and frontals are prepared and checked within 1 to 3 business days. Custom colour pieces from The Colour Edit are made to order and dispatched within 25 business days.

Delivery is made by DHL or FedEx express, within 3 to 6 business days after dispatch, to the address you give. A tracking number is sent by email.

If your order has not arrived within 30 days of the date announced, you may cancel it by writing to us, and you will be refunded within 14 days.

Please check your parcel on delivery. If it is damaged or something is missing, contact us within 48 hours with photos.

08Right of withdrawal

You have 14 days from the day you receive your order to withdraw from your purchase, without giving a reason. To do so, send us a clear statement by email (contact@aknaparis.com) with your order number, for example: “I hereby give notice that I withdraw from my order no. … received on …”.

You then have 14 days to send the products back. Return costs are paid by you. Products must be returned unworn, with the lace uncut, the hair unwashed and unstyled, in their original packaging with their tags.

We refund the full amount paid, including standard delivery costs, within 14 days of your withdrawal, using the same payment method. We may wait until we have received the products before refunding.

As the law allows, the right of withdrawal does not apply to:

• hair that has been worn, washed, styled or whose lace has been cut, or whose hygiene seal has been removed, as it cannot be returned for hygiene reasons;
• custom colour pieces from The Colour Edit, made to your specifications.

09Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract, by email to contact@aknaparis.com:

• To [to complete: company name], [to complete: address], contact@aknaparis.com:
• I hereby give notice that I withdraw from my contract for the sale of the following goods: …
• Ordered on … / received on …
• Order number: …
• Name of consumer: …
• Address of consumer: …
• Signature of consumer (only if this form is sent on paper): …
• Date: …

10Legal warranties

Every product benefits from the legal warranty of conformity (articles L.217-3 and following of the French Consumer Code) for 2 years from delivery, and from the warranty against hidden defects (articles 1641 and following of the French Civil Code).

Under the warranty of conformity you can ask for the product to be repaired or replaced, or, if that is impossible, a price reduction or refund. To use these warranties, contact us with your order number and photos.

Normal wear, and damage caused by chemical treatments, excessive heat or care that does not follow our Hair Care Guide, are not covered.

11Liability

AKNA is not liable for a failure caused by you, by a third party or by force majeure. Our liability never excludes the rights you hold as a consumer.

12Personal data

The data you give us is used to process your order. See our Privacy Policy for details and for your rights.

13Disputes and mediation

If you have a complaint, please contact us first: we reply within 24 hours on business days.

If no solution is found, you can refer the matter free of charge to the consumer mediator: [to complete: name, website and address of the mediator].

These terms are governed by French law. Failing an amicable solution, the dispute will be brought before the competent French courts, without depriving you of the protection of the law of your country of residence.